eric e. dolecki

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Our Keurig has replaced (and upgraded)

Thursday, January 14, 2010   

I must first announce to the world what a great customer service experience I had last night with Bed, Bath & Beyond. The woman working behind the customer service counter (she might have been a manager) could not have been nicer.

I brought our defective unit in with the receipt (it was a gift, but we managed to obtain the receipt just in case). I quickly explained the problem and the situation and I was told to go back and just grab another one.

They didn't have the same model (it was sold out), all they had was the Platinum version. A much larger water reservoir, four cup sizes plus another for iced brewing, etc. So we were upgraded.

The whole experience took about five minutes at the most and last night it was christened by producing a fresh brew of the Donut variety coffee.

By the way, I had emailed Keurig through their contact form on their website when the first machine broke. They promised a two day turnaround for a response. A week later (just before I left to go to BB&B) they replied simply asking me for the serial number of the unit. Not sure what that was going to tell them... I expected they wouldn't care and simply offer to replace the unit. Well, it never got that far as within 30 minutes total a brand new, upgraded machine was sitting in the kitchen ready to go.

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